1.what's the shipping cost ?
we offer free shipping (e-packet）to USA,UK,Canada,Spain,France,Australia,Russia etc 39 countries.
2.What's the shipping time ?
Processing time :Oder verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturers and China Post process the orders,which takes an additional 2-4 days.
Shipping time：The refers to the time it takes for items to be shipped from our warehouse to the destination US orders are shipped by e-Packet,which usually take between 7 and 14 days to arrive at their destination but can take longer from time to time .
3.Do you provide tracking information?
Yes, you receive an email once your order ships that contain your tracking information. Also,you can click “track my order"link on our website.
4.My tracking says “no information available at the moment”
For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number. Please contact us.
PAYMENT & ORDER
1.What payment terms you can accept?
we can accept Paypal. Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
2.My payment was declined,why?
If your credit card is declined may be a few reasons:the card has no funds available,you entered the wrong CSV security code,the card is expired, you entered the wrong billing information,the card does not allow internet purchases (card not preseent purchases) etc.In any event by calling your issuing bank they can tell you why the card is declining.
3.How do I cancel my order
Only unshipped orders may be cancel. Cancellation may be done through email.Refund will be issued accordingly if card is charged.
4.Is m information is securing using this site?
Absolutely!！！Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the internet.
Return & Refunds
1.What items are returnable?
Within 60 days of order date;
In original condition;
Unused or undamaged
In the original packaging
2.How do I return a product?
Once you have alerted you wish to make a return through an email contact. We will email you a link to start the easy return process.
3.What's your refund policy?
Our complete return policy is located at the RETURNS link at the bottom of the site.
4.How will you refund me ?
You can find our policy by the link The Refund will go back onto card you used to place the order with us .Please allow 3-5 days for the funds to show in your account.